Discover the transformative insights in 'The Customer Success Economy', a pivotal guide for businesses aspiring to elevate their customer-centric practices. In this essential read, you’ll explore innovative strategies to seamlessly integrate digital offerings with a robust Customer Success philosophy. As traditional competitive edges fade, this book outlines actionable steps for organizations to revamp their structures and strategies, ensuring a harmonious alignment toward unparalleled customer service. Packed with real-world examples, it demonstrates how your digital transformations can replicate the success of industry giants like Amazon, focusing on delivering recurring revenue and enhancing customer retention. Learn the significance of minimizing churn to retain your valuable clientele in today’s competitive landscape. This brand new edition, published by John Wiley & Sons in 2020, spans 384 pages and serves as a vital resource for leaders aiming to succeed in the evolving economy. Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW. ISBN: 9781119572763.

Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.

Condition: BRAND NEW
ISBN: 9781119572763
Year: 2020
Publisher: John Wiley & Sons Inc (US)
Pages: 384


Description:


If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.


The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.


Shows leaders how their digital implementations will make them more Amazon-like

Helps you deliver recurring revenue

Shows you how to embrace customer retention

Demonstrates the importance of "churning" less



Get that competitive advantage in the most relevant and important arena today”making and cultivating happy customers.